Fair Usage Policy

Almashines offers packages bundled with limited or unlimited packages for members, emails and/or other resources. The use of Almashines’ products and services is governed by a Fair Use Policy, stated here, which covers the fair use of bandwidth and other resources on shared hosting plans, where there is an indication of “Unmetered/Unlimited” data transfer, members, emails or storage capacity.

For plans or packages featuring unlimited Members or emails, we do not enforce any official limitations. Customers are able to utilise as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them.

Storage

Following (including but not limited to), is NOT PERMITTED

1. Use of the account as massive file storage, or in other words, as a space for files that are not elements of your website.

2. Use of account as backup storage.

3. Storage of mass amounts of file archives (such as zip, rar, gzip,7z etc), video files, audio files, documents, log files etc. 

4. Hosting High Resource Intensive Web Portal under shared hosting. (In such case consider upgrading the account to a dedicated server plan)

5. Mass newsletter subscription-based services. (Consider a Dedicated server plan)

6. FTP or File Sharing services.

7. Sharing of your account with a 3rd party without consent.

8. Any illegal, copyrighted or pirated content 

Abusive Scripts/Processes

Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive scripts and Processes for which the scale of traffic has exceeded the acceptable limits of a shared/reseller hosting environment. We only accept these only in our Dedicated Hosting environment.

Emailing Fair Usage & anti-spam Policy

At AlmaShines, our mission is to help organisations grow their active membership by running effective and meaningful campaigns. To achieve this, we provide high-quality email services with built-in tools such as spam testing, bounce management, unsubscribe management, and email verification.

In return, we expect our users to use these tools responsibly. By using AlmaShines, you agree to this Email Fair Usage Policy and acknowledge that these rules are mandatory. We reserve the right to suspend your account if any of them are violated.

1. Mail Server Bandwidth Usage
  • Organisations are expected to use email services in a manner that does not negatively impact the performance or stability of the shared email infrastructure.
  • Continuous or excessive usage that places sustained strain on the system may be considered a violation of this policy.
  • If your communication needs require higher volumes, please contact our support team to purchase Bandwidth Add-ons.
2. Spam Complaints & Content Practices
  • Spam complaints directly harm your campaign deliverability and the reputation of our email servers.
  • AlmaShines expects complaint rates to remain below 0.1%.
  • Continuous High Complaint rates above 0.1% may result in restrictions, suspension, or termination of email privileges.
  • Send emails only to members who have consented to receive them, and ensure content matches subscriber expectations.
    Misleading subject lines or irrelevant messaging are prohibited.
3. Compliance & Monitoring
  • Use of unsolicited email lists is strictly prohibited.
  • All campaigns must comply with applicable laws, including the CAN-SPAM Act and equivalent regulations in your country.
  • Every email will include a functioning unsubscribe link (automatically added by our platform).
  • AlmaShines will closely monitor email usage. Repeated violations may lead to suspension of email services.

Member Data & Processes Management

  • Bulk User Import

The number of users that a client can add to the platform in bulk should be a maximum of 10,000 users at a time.

Adding a large number of users to the platform in bulk can put additional strain on the platform’s infrastructure, which can impact the performance and stability of the platform.

  • Concurrent Data Upload Processes

The number of concurrent data upload processes that a client can run on the platform can be 2 at any given time.

Too many concurrent data upload processes can put additional strain on the platform’s infrastructure and database, which can impact the performance and stability of the platform.

  • Associated members only

You agree to use the platform to add members who have a formal association with your organisation only. You cannot use the platform to represent a different or parent/child organisation (other than the one agreed under MOU/Order form document) under any of our subscription plans. You cannot use the platform to add members to a group which does not reflect the intent of the platform usage under our MOU/Order form.

  • Disk Space & Bandwidth

For packages supporting unlimited users or emails, we do not have defined limitations. Basic resources are “unmetered”, meaning you are not billed according to the amount of disk space or bandwidth used. While of course, these resources are not infinite, we believe our customers should have all the resources necessary to build an active presence and 99.5% of customers will have more than enough disk space and bandwidth to meet their needs.

That said, we do require all customers to be fully compliant with our fair usage policy and utilise disk space and bandwidth in a manner so that all your members have a smooth experience on the platform without any speed limitations. While rare, we occasionally constrain accounts utilizing more resources than should be. This generally happens with any combination of a very high concurrent users rate, high email rate, large total user database(>40,000), or guest visitor traffic on your platform.   

We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define “normal”. Although these tests vary from month to month, one thing remains constant: 99.5% of our customers fall into the “normal” range. If your account’s bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage or to consider a dedicated server plan. 

We may have to update this Fair Use Policy from time to time. The latest version can always be found at www.almashines.io/fair-usage-policy/